Alorica and Talkdesk Announce Strategic Partnership to Deploy Subsequent Era Buyer Expertise
SAN FRANCISCO & IRVINE, Calif .– (BUSINESS WIRE) –Alorica, a world chief in buyer expertise (CX) options, and Talkdesk®, Inc., the first cloud contact middle for modern companies, right now introduced a strategic partnership to offer turnkey CX options. The partnership unites Talkdesk cloud-based contact middle platform with Alorica’s award-winning operational execution and best-in-class workforce, offering clients with an entire resolution to extend buyer satisfaction, loyalty and long-term worth by way of a scalable, cost-effective and safe implementation.
“Many firms face the problem of getting to take a position and scale with stronger customer support and expertise necessities in an unsure financial outlook,” stated Greg Haller, COO, Alorica. “With a deep understanding of the client and the way digital platforms are redefining our trade, Alorica is investing in the correct know-how and companions that may assist our clients drive their CX transformation. The mixed and complementary capabilities of Alorica and Talkdesk present clients with a differentiated path to enhance the client expertise in an economical method. In the end, this results in model loyalty, income development, and operational effectivity. ”
The expectations of contemporary customers have gone past voice help solely to incorporate the online, messaging, cell apps, and social platforms as a part of the client journey. In response, service fashions should ship quick and straightforward buyer engagement, throughout all channels, in a means that’s each personalised and contextual at each buyer touchpoint. Nevertheless, companies face the problem of activating new applied sciences, high-quality expertise, and world-class working fashions at an accelerated tempo whereas decreasing danger and enhancing effectivity.
“Talkdesk is keen about driving the contact middle trade ahead with modern options, offering companies with the versatile consumption-based pricing options and choices they should set themselves other than their competitors,” stated Tiago Paiva, CEO of Talkdesk. “The client-centric philosophy shared by Alorica and Talkdesk helps companies all over the world construct belief and model loyalty by delivering distinctive buyer interactions.”
Alorica and Talkdesk are becoming a member of forces to realize these objectives, enabling a extra full understanding of buyer wants and the power to ship tailored affords rapidly. With their mixed capabilities, clients will profit from an built-in working mannequin for hiring, coaching, analytics, information administration, high quality assurance, name routing and automation. Talkdesk’s cloud-native platform enhances Alorica’s embedded techniques and empowers a talented workforce, offering clients with a number one strategic execution associate to successfully set up and scale the newest CX options by way of an interface distinctive at a fraction of the price of constructing stand-alone operations.
By leveraging Talkdesk CX Cloud ™, Alorica additional improves its enterprise efficiency at scale on behalf of shoppers all over the world, leading to elevated productiveness, buyer satisfaction and price financial savings. Via this one-of-a-kind partnership, Alorica and Talkdesk are setting a brand new benchmark for the marketplace for contact middle options with scalability, safety and reliability. This isn’t solely supported by Talkdesk 100% uptime service degree settlement, but in addition applied by one of many largest buyer expertise suppliers on the earth: Alorica.
Tweet this: Prepared for the subsequent era of #CX? @OfficialAlorica and @Talkdesk are excited to announce a brand new strategic partnership as an built-in resolution to assist manufacturers deploy world omnichannel experiences proper for his or her enterprise
We’re made up of 100,000 passionate drawback solvers who enhance lives by way of optimistic interactions with clients – at each touchpoint – by way of voice, chat and social media. Leveraging modern applied sciences, together with clever automation and a complete analytics suite, we help the world’s most revered manufacturers with the perfect expertise and sources wanted to create extremely nice experiences. Alorica offers a number of world-class providers – from customer support to monetary options and digital providers – to clients throughout all varieties of industries, lots of whom are Fortune 500. Alorica contact facilities and operations facilities are unfold all over the world with areas in 14 international locations. To study extra, go to www.Alorica.com.
Talkdesk® is the cloud contact middle for modern companies. Combining enterprise efficiency with shopper simplicity, Talkdesk simply adapts to the evolving wants of help and gross sales groups and their finish clients, leading to elevated buyer satisfaction, productiveness and price financial savings. Greater than 1,800 modern firms all over the world, together with IBM, Acxiom, 2U, Trivago and YMCA, belief Talkdesk to make the client expertise their aggressive benefit. Be taught extra and request a demo on www.talkdesk.com.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and firm names are logos ™ or registered logos® of their respective holders. Their use doesn’t indicate any affiliation or endorsement on their half.